Recommended reading: VPN Protocols Explained Antivirus issuesĪntivirus suites may block NordVPN connections. You’ll learn more about this under the troubleshooting platform-specific connectivity issues section. However, some services and even your firewall may deny NordVPN access to these ports.ĭuring installation, allow NordVPN to pass through the firewall. It does this automatically with little intervention. NordVPN opens the 443 TCP and 1194 UDP ports for connectivity.
Check if the correct TCP and UDP ports are open Sometimes you just need to keep trying different servers until you find one that works. Important: This solution usually solves 90% or more of the known NordVPN connection issues. However, this might not always be the case. NordVPN automatically connects to the fastest server.
On the server section, click the drop-down arrow, you will see server congestion in percentages. Hover your mouse on your preferred country and click on the three dots. To check for server congestion on the NordVPN app: Reconnecting to a different server may solve the problem. If a server is congested, it may reject new connections. If you have an active account and the proper credentials but cannot connect, check out the following fixes. Note, router VPN credentials are different from the VPN app credentials. You can also check your credentials on the account dashboard. You can check your account status on the Nord Account page. Verify if you are entering the proper credentials and you have an active VPN subscription. Contact your ISP regarding your internet connectivity.Ĭheck your NordVPN account status and credentials. Reconnect to your Wi-Fi network or the Ethernet cable if you are not using Wi-Fi. If you have no internet, check whether your other devices can connect to the internet. If they are working, you can connect your VPN. Test your internet connection by opening your favorite websites. Troubleshoot Common NordVPN Connectivity Issues Check your internet connectionĮnsure you have a working internet connection before connecting to NordVPN. Troubleshoot No Internet Access Once Connected to a VPN Server Troubleshoot Common NordVPN Connectivity Issues
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